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BOOKINGS AND APPOINTMENT EXPECTATIONS
Cancellations
We understand that schedules can change, and we’re happy to accommodate them when possible! However, we kindly ask for at least 48 hours notice if you need to cancel or reschedule your appointment.
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For cancellations made with less than 48 hours notice, a 50% cancellation fee of the scheduled service will apply. In the case of a no-show, 100% of the service fee will be charged. For prepaid treatments, packages or memberships the missed appointment will be forfeited.
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We appreciate your understanding and cooperation in helping us manage our appointments and continue providing excellent care. Thank you for choosing Face Bar!
Appointment Etiquette
At Face Bar, we are committed to creating a comfortable, safe and professional experience for all our guests. In order to help us do so, we invite you to read our Client Etiquette Guidelines.
Please arrive at Face Bar 10 minutes before your scheduled booking time to ensure that any consultation documents can be completed prior to your treatment and your appointment can run for the full duration. Please note that if you are running late, we reserve the right to adjust the duration of your treatment time to ensure that our therapists are not late for their following appointments and responsibilities.
Many of our treatments give clients an opportunity to relax and rejuvenate. In consideration of others, we ask that mobile phones be switched to silent and noise is kept to a minimum in the upstairs treatment area.
We love your children but for safety reasons, children are not allowed during laser treatments.If children must attend your scheduled appointment in the case of an emergency or unforeseen circumstances, please ensure headphones are supplied if using any electronic devices.
Health Considerations
Your health and wellbeing is our top priority. For your safety, you will be asked to complete confidential documents that include questions regarding medical conditions. Our highly trained staff will ensure there are no relevant contraindications and that your service is suitable.
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Treatment Rooms
Our treatment rooms are located upstairs. We always do our best to accommodate each client’s needs; however, please note that some treatments can only be performed upstairs due to the location of specialised machinery that cannot be moved. If you have any accessibility requirements, please let our team know when booking so we can assist wherever possible.
Parking
Please note there is no designated on-site parking however, there is a public car park along Formby Road and some roadside public parking along Stewert Street.
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